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CONTACT INFORMATION

EOD Distillery, LLC
1815 Castle Street
Wilmington, NC 28403

Hours of Operation:
Monday & Tuesday: By Appt Only
Wednesday - Saturday: 11am - 9:00pm
Sunday: 12pm - 6pm
(Closed due to private events will be announced) Check social media for updates.

General Inquiries:
info@eoddistillery.com
910-399-1133

Return & Refund Policy

Unfortunately, NC ABC Law prohibits returns of spirits opened or unopened.

For all other retail purchases, items must be returned in their original condition, unworn or unused, with tags attached and in the original packaging. A receipt or proof of purchase is required, and returns must be initiated within 7 days of purchase.

To start a return, you can contact us at info@eoddistillery.com. Please note that returns will need to be sent to the following address: 1815 Castle St. Wilmington, NC 28443. If your return is accepted, detailed instructions on how and where to send your package will be provided. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products), spirits/alcohol. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@eoddistillery.com.

Unfortunately, NC ABC Law prohibits returns of spirits opened or unopened.

For all other retail purchases, items must be returned in their original condition, unworn or unused, with tags attached and in the original packaging. A receipt or proof of purchase is required, and returns must be initiated within 7 days of purchase.

To start a return, you can contact us at info@eoddistillery.com. Please note that returns will need to be sent to the following address: 1815 Castle St. Wilmington, NC 28443. If your return is accepted, detailed instructions on how and where to send your package will be provided. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products), spirits/alcohol. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@eoddistillery.com.

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